Privacy Policy & SMS Terms

Information we collect

We collect information you provide when requesting a quote, scheduling service, or contacting us. This may include your name, business name, phone number, email address, service location, kitchen and hood details, requested dates, and messages. We may also collect basic technical information such as your IP address, browser, device, referring page, and website activity. We use Google Analytics, which uses cookies, to understand how visitors use our website; you can opt out with Google's browser add-on at tools.google.com/dlpage/gaoptout.

We use first-party session storage for up to 30 minutes to remember the public landing page and campaign source as you browse. These details may be saved with your quote request. Conversion events record form interactions and saved-request outcomes without submitted contact or kitchen details.

How we use information

We use personal information to prepare quotes, respond to questions, schedule and provide requested services, send appointment and service updates, maintain service and compliance records, operate and secure our website, improve our services, and comply with legal obligations.

How information is shared

We may share information with service providers that help us operate our website, communications, scheduling, recordkeeping, and requested services. We may also disclose information when required by law, to protect rights or safety, or as part of a business transaction. We do not sell personal information.

SMS consent is not shared with third parties or affiliates. Mobile opt-in information and text-message consent are not sold, rented, or shared for third-party marketing or promotional purposes.

SMS terms

If you opt in, Texas Hood Cleaning Co. may send conversational and informational text messages about quotes, appointments, scheduling, service updates, compliance documentation, and customer support. Messaging frequency varies. Message and data rates may apply. Reply STOP to opt out at any time. For assistance, text HELP or visit our Help & SMS Support page. Consent is not a condition of purchasing services.

Help & SMS support

Text HELP to (713) 912-2151, call (713) 912-2151, email [email protected], or visit texashoodcleaningco.com/help.

Your choices

You may decline SMS consent and still request service. You may ask to access, correct, or delete information where applicable by contacting us. We retain information as reasonably necessary for service, recordkeeping, security, dispute resolution, and legal obligations.

Security and children

We use reasonable administrative and technical safeguards, but no internet transmission or storage system is completely secure. Our services are not directed to children under 13, and we do not knowingly collect their personal information.

Policy changes and contact

We may update this policy and will post the revised effective date here. Questions or privacy requests may be sent to [email protected] or made by calling (713) 912-2151.